Terms of Service

Effective Date: 15-07-2025
Last Updated: 15-07-2025

1. General Use & Acceptance

1.1 Agreement to Terms

By accessing, browsing, or using our Website (www.revonutrition.co.za), mobile application, or any related services (collectively, the “Services”), you acknowledge that you have read, understood, and agree to be bound by these Terms of Service (“Terms”) and our Privacy Policy, which is incorporated herein by reference.

1.2 Age Requirements

You confirm that you are:

• At least 18 years of age, OR
• At least the age of majority in your province/jurisdiction, OR
• Have obtained verifiable consent from a parent or legal guardian to use our Services

1.3 Permitted Use

You agree to use our Services only for:

• Lawful purposes in accordance with South African law
• Personal, non-commercial use
• Purposes consistent with these Terms

1.4 Prohibited Activities

You may not:

• Use our Services for any illegal or unauthorized purpose
• Violate any applicable laws or regulations
• Transmit viruses, malware, or other harmful code
• Attempt to gain unauthorized access to our systems
• Engage in fraudulent activities or identity theft
• Harass, abuse, or harm other users
• Use automated systems (bots, scrapers) without permission
• Resell or redistribute our products without authorization

1.5 Modifications to Terms

RevoNutrition reserves the right to modify, update, or replace these Terms at any time without prior notice. Changes will be effective immediately upon posting. Your continued use of the Services after any modifications constitutes acceptance of the updated Terms. We recommend reviewing these Terms periodically.

1.6 Right to Refuse Service

We reserve the right, at our sole discretion, to:

• Refuse service to anyone for any reason
• Cancel orders at any time
• Suspend or terminate user accounts
• Limit access to our Services
• Modify or discontinue Services (temporarily or permanently)

2. Intellectual Property Rights

2.1 Ownership

All content on our Website and Services, including but not limited to:

• Logos, trademarks, and brand names
• Images, graphics, and photographs
• Text, articles, and product descriptions
• Software, code, and technical elements
• Product formulations and designs
• Video and audio content

Is the exclusive intellectual property of RevoNutrition (Pty) Ltd or our licensors and is protected by South African and international copyright, trademark, and other intellectual property laws.

2.2 Limited License

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use our Services for personal, non-commercial purposes only, subject to these Terms.

2.3 Restrictions

You may not:

• Copy, reproduce, distribute, or create derivative works
• Modify, adapt, or reverse engineer our content
• Use our intellectual property for commercial purposes
• Remove or alter copyright, trademark, or other proprietary notices
• Frame or embed our content on other websites

2.4 User-Generated Content

Any content you submit (reviews, comments, feedback) remains your property, but you grant us a worldwide, royalty-free, perpetual license to use, modify, and distribute such content for business purposes.

3. Products & Services

3.1 Product Information

We strive to provide accurate product descriptions, ingredients, nutritional information, and pricing. However, we do not warrant that product descriptions or other content is accurate, complete, reliable, or error-free.

3.2 Nutritional Supplements Disclaimer

• Our products are nutritional supplements and are not intended to diagnose, treat, cure, or prevent any disease
• Consult with a healthcare professional before use, especially if pregnant, nursing, or have medical conditions
• Individual results may vary
• Keep products away from children

3.3 Availability

Product availability is subject to change without notice. We reserve the right to discontinue products at any time.

4. Payment & Orders

4.1 Payment Processing

All payments are processed securely through Paystack, our third-party payment processor. We do not store or have access to your complete credit card information.

4.2 Accepted Payment Methods

We accept:

• Credit cards (Visa, Mastercard)
• Debit cards
• EFT/Bank transfers
• Other payment methods as displayed at checkout

4.3 Pricing

• All prices are listed in South African Rand (ZAR)
• Prices include applicable VAT
• Prices are subject to change without notice
• The price charged will be the price displayed at the time of purchase

4.4 Order Acceptance

• All orders are subject to acceptance by RevoNutrition
• We reserve the right to refuse, cancel, or limit orders
• Order confirmation does not guarantee acceptance
• We may require additional verification for orders

4.5 Order Limitations

We may impose limits on:

• Quantities per order
• Orders per customer
• Geographic delivery areas
• Payment methods accepted

4.6 Billing and Charges

• Payment is due at the time of order placement
• You authorize us to charge your payment method
• Additional charges may apply for expedited shipping
• Currency conversion fees may apply for international cards

5. Shipping & Delivery

5.1 Delivery Areas

Currently, we only deliver within South Africa. We may expand to other regions in the future.

5.2 Shipping Information

• Shipping fees and delivery timelines are displayed at checkout
• Delivery times are estimates and not guaranteed
• Shipping costs are non-refundable
• We are not responsible for delays caused by courier services

5.3 Delivery Process

• Risk of loss transfers to you upon delivery
• Signature may be required for delivery
• We are not responsible for packages left unattended
• Address accuracy is your responsibility

5.4 Failed Deliveries

If delivery fails due to incorrect address or unavailability:

• Additional delivery fees may apply
• Orders may be returned to our facility
• Storage fees may apply for extended holding periods

6. Returns, Refunds & Replacements

6.1 No Cash Refunds Policy

RevoNutrition does not offer cash refunds on any products under normal circumstances.

6.2 Product Replacement

We will replace products that are:

• Damaged during shipping
• Spoiled or compromised upon arrival
• Defective due to manufacturing errors
• Significantly different from what was ordered

6.3 Replacement Process

To request a replacement:

1. Email sa@gmail.com within 3 days of delivery
2. Provide your order number and contact information
3. Include clear photographic evidence of the issue
4. Describe the problem in detail
5. Await our investigation and response

6.4 Investigation Process

• We will conduct a thorough investigation
• Additional information may be requested
• Replacement approval is at our discretion
• Processing time may vary

6.5 Exceptions

Replacements will not be provided for:

• Products damaged due to misuse or negligence
• Products past their expiration date due to customer delay
• Personal taste preferences
• Normal wear and tear of packaging

7. Privacy & Data Protection

7.1 Information Collection

We collect information necessary for:

• Order processing and fulfillment
• Customer service and support
• Marketing communications (with consent)
• Website analytics and improvement
• Legal compliance

7.2 Data Use

Personal information is used solely for:

• Processing and fulfilling orders
• Communicating about your orders
• Providing customer support
• Improving our services
• Marketing (with your consent)

7.3 Communication Preferences

• You may opt-in to newsletters and promotional communications
• You can unsubscribe at any time using provided links
• Transactional emails (order confirmations) cannot be disabled

7.4 Data Sharing

We do not sell, rent, or share your personal information with third parties except:

• With your explicit consent
• For order fulfillment (shipping companies)
• For payment processing
• As required by law
• To protect our rights and safety

7.5 Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

8. Website Availability & Accuracy

8.1 Service Availability

While we strive for continuous availability, we do not guarantee that our Services will be:

• Always available or accessible
• Uninterrupted or error-free
• Free from viruses or harmful components
• Compatible with all devices or browsers

8.2 Maintenance and Updates

We may perform maintenance that temporarily restricts access to our Services. We will attempt to provide notice when possible.

8.3 Information Accuracy

We do not warrant that:

• Product descriptions are completely accurate
• Prices are always current
• Inventory levels are real-time
• All features will function perfectly

8.4 Right to Correct

We reserve the right to:

• Correct errors in product information
• Update pricing without notice
• Modify website content
• Cancel orders based on incorrect information

9. Limitation of Liability

9.1 Disclaimer of Warranties

Our Services are provided “as is” and “as available.” We disclaim all warranties, whether express or implied, including but not limited to:

• Merchantability
• Fitness for a particular purpose
• Non-infringement
• Accuracy or completeness

9.2 Limitation of Damages

RevoNutrition’s total liability for any claim arising from or related to our Services is limited to the amount paid by you for the specific product or service that gave rise to the claim.

9.3 Exclusion of Damages

We shall not be liable for:

• Indirect, incidental, or consequential damages
• Lost profits or business opportunities
• Data loss or corruption
• Personal injury (except as required by law)
• Damages from product misuse
• Third-party actions or omissions

9.4 Force Majeure

We are not liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to:

• Natural disasters
• Government actions
• Labor disputes
• Internet or telecommunications failures
• Supplier issues

10. Third-Party Services & Links

10.1 Third-Party Integration

Our Services may include or link to third-party services, websites, or applications. We do not control these third parties and are not responsible for their:

• Content or services
• Privacy practices
• Terms of use
• Availability or functionality

10.2 User Responsibility

Your use of third-party services is at your own risk and subject to their terms and conditions.

11. User-Generated Content

11.1 Submission Rights

You may submit reviews, feedback, testimonials, or other content. By submitting content, you:

• Grant us rights to use, modify, and distribute it
• Warrant that you own or have rights to the content
• Agree that we may use it without compensation
• Waive any moral rights in the content

11.2 Content Standards

User-generated content must:

• Be truthful and accurate
• Not violate any laws or rights
• Not contain offensive or harmful material
• Not include personal information of others
• Be relevant to our products or services

11.3 Moderation Rights

We reserve the right to:

• Review and moderate all submitted content
• Remove or modify content at our discretion
• Suspend users who violate content standards

12. Account Termination

12.1 Termination by Us

We may terminate or suspend your access immediately if you:

• Violate these Terms
• Engage in fraudulent activity
• Cause harm to other users
• Misuse our Services

12.2 Effect of Termination

Upon termination:

• Your right to use Services ceases immediately
• Outstanding obligations remain in effect
• We may retain your information as required by law
• Certain provisions of these Terms survive termination

12.3 Voluntary Termination

You may stop using our Services at any time. Contact us to request account deletion.

13. Dispute Resolution

13.1 Governing Law

These Terms are governed by the laws of the Republic of South Africa, without regard to conflict of law principles.

13.2 Jurisdiction

Any disputes shall be resolved exclusively in the courts of South Africa, and you consent to the jurisdiction of such courts.

13.3 Dispute Resolution Process

Before initiating legal proceedings, you agree to:

1. Contact us directly to resolve the issue
2. Provide 30 days for us to address your concerns
3. Participate in good faith negotiations

14. Miscellaneous

14.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and RevoNutrition regarding your use of our Services.

14.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

14.3 Waiver

Our failure to enforce any provision of these Terms shall not constitute a waiver of such provision or any other provision.

14.4 Assignment

You may not assign or transfer your rights under these Terms without our written consent. We may assign our rights at any time.

14.5 Headings

Section headings are for convenience only and do not affect the interpretation of these Terms.

15. Contact Information

RevoNutrition (Pty) Ltd
Banghoek Rd & Bosman St
Central, Stellenbosch
Western Cape, 7600
South Africa

Email: revonutrition.sa@gmail.com
Website: www.revonutrition.co.za

For questions about these Terms of Service, please contact us using the information above.

By using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.